FAQs
GENERAL INFORMATION
What countries are you shipping to?
We are fulfilling orders worldwide, however please be advised that at this time, we are only able to provide free delivery to regions located within the United Kingdom.
Are you stocked in retail outlets or elsewhere online?
At present, REVA AMORE underwear is available exclusively via our online store.
Can I cancel my REVA AMORE Newsletter subscription?
Yes. You can update your email preferences by emailing us at support@revaamore.com
I've forgotten my members club password. How do I recover it?
If you have forgotten your password, you can recover it in the 'My Account' section. You will receive an email with your new password.
Where can I find a Promotion Code?
Sign up to our newsletter, or follow our social media pages for the opportunity to receive a discount code when they are available.
ORDER
How can I be sure that I have placed my order correctly?
You should receive a confirmation email once you’ve placed your order, which will include your order number and the billing and shipping addresses you have selected. If you do not receive confirmation within 30 minutes, or if any information on said confirmation email is incorrect, please do not hesitate to contact us.
Can you track my order?
Yes. We are pleased to confirm that tracking is included as part of our complimentary delivery. If you have not received your order within 5 days of your dispatch confirmation email, please contact us and we will provide you with a location update regarding your purchase.
Can I cancel or amend my order?
No. Your order cannot be cancelled or updated once the purchase has been confirmed. For unwanted items, please see our refunds and returns policies for further information.
What should I do if I receive an incorrect item?
If you have received a faulty item or an item that you did not order, please notify us via our contact page.
PAYMENTS
Which payment methods can I use to make my purchase?Why has my payment been refused?
Your payment may be refused for any of the following reasons:
1. The card may have expired. Check that your card is still valid.
2. You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
3. You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
If it is not one of the three reasons mentioned above, please contact your bank provider.
How do I use my promotion code?
If you have a promotion code, please enter it in the shopping bag page in the Promotion code field and click on Apply. Please check the expiry date of your promotion code before using it. You cannot use more than one promotion code for the same purchase.
How can I get my order invoice?
Once you parcel has been dispatched, you will receive a confirmation email including a link to download your order invoice.
DELIVERY
Where can I receive my order?
Your order can be sent to an address selected by you (home, work, etc).
How long will it take for my order to arrive?
Complimentary delivery is usually within 5 working days. International purchases may vary.
How much do I pay for shipping?
There is no charge to deliveries made to U.K residents. International shipping is calculated at checkout, once you have entered your postal information.
What is the standard delivery process?
You will receive an email confirming your order once it has been placed. You will then receive a further email once your items have been dispatched (when your order is handed to our courier).
OUT OF STOCK ITEMS
Are out-of-stock items restocked?
If an item is out of stock, it will be marked as such on the website, until it is restocked. If an item or collection is discontinued, it will be removed permanently from sale on the website.
How can I find out when an item is restocked, or a new line is available?
Sign up to our newsletter, or follow our social media pages to be kept up to date.
RETURNS
How can I make a return?
Making a return is easy. First contact us and provide your order number and confirmation of intent, so we can anticipate your return. Then just place your item(s) into a shipping box or mailer bag, and send it to the address provided on our returns policy page. For peace of mind, we suggest that you use a tracked delivery service. We’ll email when your return has been processed and you’ll receive your refund within 3 working days.
Do I have to pay for returns?
Yes. Unfortunately we are unable to cover the postage cost of returns at this moment in time, however please contact us in regards to your reason for returning the items, as we may be able to offer a suitable alternative solution.
How long do I have to request a return?
All returns must be made within 30 days from the date of purchase. REVAAMORE.com reserves the right to reject returns sent beyond the return period limit, or for items which are not in the same condition in which they were received.
How do I know whether REVAAMORE.com has received the item I returned?
Once your parcel arrives, you will receive a confirmation email.
When will I receive the refund for my return?
Once a refund has been approved, you will receive notification via email, at which point the refund will be made via the same payment method used for the purchase within 3 working days. If you still haven't received your refund within this period, please ensure that you check with your bank as to whether the payment is pending. If there are any further issues, please do not hesitate to contact us at support@revaamore.com
COUNTERFEIT PRODUCTS
What can I do if I believe I have ordered or purchased a counterfeit item?
Official REVA AMORE clothing can only be purchased exclusively through our online store at www.revaamore.com. We do not currently stock other retailers, and suggest that you do not purchase our products if they are found elsewhere. If you do so, and think you have bought a counterfeit REVA AMORE product, please contact us. You can help us fight the illegal trade in counterfeit products, and prevent others from being victims of this crime.